Frequently Asked Questions
royal recognition, the company:
Where is Royal Recognition located?
Royal Recognition (USA) is headquartered in Muskego, Wisconsin.
How long has Royal Recognition been in business?
Royal Recognition has been established since 1983 and has grown to be a global supplier to hundreds of corporations worldwide.
What services does Royal Recognition offer?
- Employee Service Awards - complete turnkey solutions.
- Promotional Products - company stores, apparel, promotional items, safety programs, and more.
- Incentive Programs - dealer loaders, sales promotions, online solutions, and more.
- On-the-Spot Recognition - peer to peer, digital downloads, millions of product choices and instant results.
Royal Recognition is your one-stop-shop. We provide complete in-house services to fulfill each of your orders including machine engraving, glass etching, hot stamping, embroidery, and silk screening. You can count on your orders to be filled promptly as we have a large on-hand inventory to choose from.
What is Royal Recognition’s mission?
Our mission is to conduct business in an ethical manner and be a responsible community and national leader. To treat our clients as true partners and to do everything possible to reduce their workloads, improve their bottom line and Inspire. Reward. Celebrate.® their employees/clients in a way they will appreciate the company and products being represented.
customer service:
What if there is a problem with my service award or item received?
Please contact our Customer Care Department about your damaged or defective award toll-free at 1-800-756-9122, locally at 262-679-6050 or by email at customercare@royalrec.com. Our contact information is also included with shipments. Please contact the Customer Care Department BEFORE returning a reward as we will provide you with information necessary to return your gift Returned items should include a note outlining the specifics of the problem and where the replacement should be shipped. The time it takes to repair an item varies on the product and what is being repaired. Returns must be in the original manufacturer’s packaging.
What should i do if my award was damaged in shipping?
If you receive an award that has been damaged in shipment, please contact Royal Recognition immediately. Do not discard any of the shipping materials, as they are needed to file a claim with the shipping company.
What if my award is lost in transit or stolen?
Your award can be replaced upon written approval by your Customer Care Administrator. If you have any additional questions, please call the Customer Care Department toll-free at 1-800-756-9122, locally at 262-679-6050 or by email at customercare@royalrec.com.
I have product questions or need to know additional information?
Please contact our Customer Care Department about your award toll-free at 1-800-756-9122, locally at 262-679-6050 or by email at customercare@royalrec.com.
Does my award come with a warranty?
Royal Recognition is a factory direct, master dealer for most of the products and awards we provide. Please contact us with any product or operation questions. All products sold include a full factory warranty and varying levels of product support depending upon the manufacturer.